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Frequently Asked Questions About ACE2019

What are the registration deadlines?

Last chance to register for ACE2019!

Registration Type Start Date Cutoff Date
Early Bird Registration September 17, 2018 November 15, 2018
Advanced Registration November 16, 2018 February 13, 2019
Final Registration February 14, 2019 Onsite (March 9-12, 2019)

Do you offer one-day registration?

No, registration is for the entire meeting. However, we do offer a two-day Solutions Hub (Exhibit Hall) pass allowing you to have full access to the Solutions Hub for Sunday and Monday. ACE also offers (Pre-Conference) Master Classes on Saturday, March 9, 2019.

What food functions are included in the Annual Meeting registration fee?

Included food functions are:

  • Saturday: The ACE’s Women’s Network Reception and International Welcome and Networking Reception.
  • Sunday: ACE Networking Breakfast in the Solutions Hub (Exhibit Hall), lunch, afternoon break, and the ACE Connects Opening Reception.
  • Monday: The Breakfast plenary, morning and afternoon breaks, luncheon, ice cream social, and receptions.
  • Tuesday: The ACE Networking Breakfast and morning break.

Event tickets must be purchased online for the Women’s Leadership Dinner taking place on Saturday, March 9. Ticket costs are not deductible from the registration fee.

Can I attend the President/Chancellor Caucus sessions?

These events are only open to presidents, chancellors, and rectors.

  • Saturday: The Reception for Presidents and Chancellors.
  • Sunday: The Continental Breakfast for Presidents, Chancellors and Rectors and the Presidents, Chancellors, and Rectors Caucus sessions.

Is my institution a member of ACE?

You may check your institution’s membership status on the ACE website via the ACE Membership Directory.

Can my spouse or partner attend the meeting?

Yes, but there is a charge for a spouse/partner to attend events. You can add your spouse/partner to your registration or he/she can register onsite. Your spouse/partner can attend the meeting like any other registered attendee. At the registration desk onsite, he or she will receive a badge, program book, and tote bag.

When are the Robert H. Atwell Plenary and Closing Plenary?

Opening Plenary – Robert H. Atwell Plenary:
Sunday, March 10, 2019 from 5:00 p.m – 6:00 p.m.

Closing Plenary:
Tuesday, March 12, 2019 from 10:15 a.m. – 11:30 a.m.

What are the onsite registration hours?

Onsite registration can be completed during the following times:

Day Time
Saturday, March 9 7:00 a.m. – 6:00 p.m.
Sunday, March 10 7:00 a.m. – 5:00 p.m.
Monday, March 11 7:00 a.m. – 5:00 p.m.
Tuesday, March 12 7:00 a.m. – 11:00 a.m.

Where is onsite registration located?

Registration is located on the Fourth Floor (the same level as the Solutions Hub (Exhibit Hall)) in the Foyer in front of Franklin Hall. (follow the signage down the hallway once you exit the escalator).


Where is the Solutions Hub (Exhibit Hall) located?

The Solutions Hub (Exhibit Hall) is located on the Fourth Floor in Franklin Hall.


How do members of the press register?

Please contact ACE’s Office of Public Affairs at (202) 939-9365 for a code to complete the complimentary online registration. Registration for members of the press is complimentary.

What is the cancellation policy?

Cancellations must be made in writing and are subject to a $250 cancellation fee.

Cancellations received after February 8, 2019, and no-shows are not eligible for refunds. Cancellation requests may be submitted to Streampoint Solutions via email at ACE2019Registration@streampoint.com. Please include “ACE2019 Cancellation” in the subject line.

Can I send a substitute in my place if I cannot attend the meeting?

Substitutions are allowed with the written authorization of the person who is no longer able to attend. Send the name of the registrant and substitute attendee, with contact information to Streampoint Solutions. Requests may be submitted via email at ACE2019Registration@streampoint.com, with “ACE2019 Substitute” in the subject line.

Who do I contact regarding payment?

Call Streampoint Solutions (ACE’s Registration Company) at (844) 256-3377

Do you provide special assistance for persons with physical limitations?

Yes, please list any disability-related accommodations necessary on the registration form. A member of our team will follow up with you directly about ensuring that you have a fulfilling conference experience.

When will I receive my program book and badge?

You will receive your program book and badge when you check in at the meeting registration desk.

Am I required to wear my badge?

Yes, badges are required for admittance to all Annual Meeting functions.

What type of clothing is appropriate?

Most attendees wear business or business casual attire to the meeting and events. Meeting room temperatures are kept at 68 degrees, so bringing a blazer, sweater, or jacket is recommended.

Can I purchase special event tickets after I complete my registration?

Yes, you can purchase tickets (or additional tickets) upon completing your registration by entering your log-in information on the registration page and adding additional items or tickets on the sales item page.

Who do I contact if I have questions?

For questions about refunds, cancellations, or substitutions, contact Streampoint Solutions (ACE’s Registration Company) at (844) 256-3377 or email at ace2019registration@streampoint.com.

For general questions or comments, email annualmeeting@acenet.edu.

What is the ACE Women’s Network State Chairs’ Leadership Conference?

The ACE Women’s Network State Chairs’ Leadership Conference meets in conjunction with ACE2019 to explore promising practices in leadership of state women’s networks and to provide leadership development opportunities for executive board members and institutional representatives of state women’s networks.

ACE Women’s Network representatives, including state chairs, state planning/executive board members, institutional representatives, presidential sponsors, and active members of state women’s networks, are invited to participate in the ACE Women’s Network State Chairs’ Leadership Conference on Saturday, March 9 and Sunday, March 10. You can register through the Annual Meeting registration page with the appropriate priority code. The registration fee is $250 for Early Bird, $275 for Advanced and $300 for Final and it includes one ticket to the Women’s Leadership Dinner on Saturday, March 9.

This conference is exclusive to representatives of an ACE Women’s Network state network; the Women’s Leadership Dinner is open to all ticketed attendees.

You can contact ACE Women’s Network directly at womensnetwork@acenet.edu or by calling (202) 939-9376 if you have questions.

What is the NAPAHE Annual National Conference?

Those who are interested in participating in the National Association for Presidential Assistants in Higher Education (NAPAHE) Annual National Conference and Business Meeting can register through the ACE Annual Meeting registration page.

If you have questions about the conference, please contact:

Linda Ryan, NAPAHE Executive Director
P.O. Box 41772, Des Moines, IA 50311
(515) 490-0216
linda.ryan@drake.edu or contact@napahe.org

What is the NADOHE Annual Conference?

Those who are interested in participating in the National Association of Diversity Officers in Higher Education (NADOHE) should contact the NADOHE office with questions at (561) 472-8479.

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