Frequently Asked Questions About ACE2017

Do you offer one-day registration?

No, registration is for the entire meeting. However, we do offer a two-day exhibit hall pass allowing you to have full access to the ACE exhibit hall for Sunday and Monday.

What are the registration deadlines?

Start Date Cutoff Date Registration Type
September 12, 2016 November 16, 2016 Early Bird Registration
November 17, 2016 February 23, 2017 Advanced Registration
February 24, 2017 Onsite (March 11-14, 2017) Final Registration

What food functions are included in the Annual Meeting registration fee?

Included food functions are:

  • Saturday: The ACE’s Women’s Network Reception and International Welcome and Networking Reception.
  • Sunday: The Breakfast roundtable, boxed lunch, afternoon break, the ACE Connects and the Opening Reception.
  • Monday: The Breakfast plenary, morning and afternoon breaks, luncheon, and receptions.
  • Tuesday: The Breakfast roundtable and morning break.

Event tickets must be purchased online for the Women’s Leadership Dinner taking place on Saturday, March 11. Ticket costs are not deductible from the registration fee.

Can I attend the President/Chancellor Caucus and CAO Caucus sessions?

These events are only open to presidents, chancellors, and rectors.

  • Saturday: The Reception for Presidents and Chancellors.
  • Sunday: The Continental Breakfast for Presidents and Chancellors, the President and Chancellor Caucus sessions, and the Joint President/Chancellor and Chief Academic Officer Luncheon (which is also open to CAOs and Provosts).
  • The Chief Academic Officer Caucus sessions are open to all Annual Meeting attendees.

    Is my institution a member of ACE?

    You may check your institution’s membership status on the ACE website via the ACE Membership Directory.

    Can my spouse or partner attend the meeting?

    Yes, but there is a charge for a spouse/partner to attend events. You can add your spouse/partner to your registration or he/she can register onsite. Your spouse/partner can attend the meeting like any other registered attendee. At the registration desk onsite, he or she will receive a badge, program book, and tote bag.

    When is the ACE Annual Meeting Opening Plenary?

    Sunday, March 12, 2017 from 5:00 to 6:00 p.m.

    What are the registration hours?

    Day Time
    Saturday, March 11 7:00 a.m.–6:00 p.m.
    Sunday, March 12 7:00 a.m.–5:00 p.m.
    Monday, March 13 7:00 a.m.–5:00 p.m.
    Tuesday, March 14 7:00 a.m.–11:30 a.m.

    Where is registration located?

    Registration is located on Meeting Level 2 (the same level as the plenary sessions) at the Marquis Registration Desk (follow the signage down the hallway once you exit the escalator).

    Download our event app for interactive maps that will help you navigate the meeting.

    Where is the Exhibit Hall located?

    The Exhibit Hall is located on the Meeting Level 4 in the Independence Ballroom and the Liberty Ballroom.

    Download our event app for interactive maps that will help you navigate the meeting.

    How do members of the press register?

    Registration for members of the press is complimentary. Please see the Press Information page for guidelines or contact ACE’s Office of Public Affairs at (202) 939-9365.

    What is the cancellation policy?

    Cancellations must be made in writing and are subject to a $250 cancellation fee.

    Cancellations received after February 10, 2017, and no-shows are not eligible for refunds. Cancellation requests may be submitted to Streampoint Solutions via email at Please include “ACE2017 Cancellation” in the subject line.

    Can I send a substitute in my place if I cannot attend the meeting?

    Substitutions are allowed with the written authorization of the person who is no longer able to attend. Send the name of the registrant and substitute attendee, with contact information to Streampoint Solutions. Requests may be submitted via email at, with “ACE2017 Substitute” in the subject line.

    Who do I contact regarding payment?

    Call Streampoint Solutions at (844) 256-3377

    Do you provide special assistance for persons with physical limitations?

    Yes, please list any disability-related accommodations necessary on the registration form. A member of our team will follow up with you directly about ensuring that you have a fulfilling conference experience.

    When will I receive my program book and badge?

    You will receive your program book and badge when you check in at the meeting registration desk.

    Am I required to wear my badge?

    Yes, badges are required for admittance to all Annual Meeting functions.

    What type of clothing is appropriate?

    Most attendees wear business or business casual attire to the meeting and events. Meeting room temperatures are kept at 68 degrees, so bringing a blazer, sweater, or jacket is recommended.

    Can I purchase Special Event tickets after I complete my registration?

    Yes, you can purchase tickets (or additional tickets) upon completing your registration by entering your log-in information on the registration page and adding additional items or tickets on the sales item page.

    Who do I contact if I have questions?

    For questions about refunds, cancellations, or substitutions, contact Streampoint Solutions at (844) 256-3377.

    For general questions or comments, email or call (202) 939-9444.

    What is the ACE Women’s Network State Chairs Conference?

    The ACE Women’s Network State Chairs Conference meets in conjunction with ACE2017 to create opportunities to increase awareness about the status of women leaders in higher education.

    Please join your network representatives by participating in the ACE Women’s Network State Chairs Conference. You can register through the Annual Meeting registration page. The registration fee is $200 and it includes one ticket to the Women’s Leadership Dinner.

    The conference is exclusive to state chairs; the Women’s Leadership Dinner is open to all ticketed attendees.

    You can contact ACE Leadership directly at or by calling (202) 939-9390 if you have questions.

    What is the NAPAHE Annual National Conference?

    Those who are interested in participating in the National Association for Presidential Assistants in Higher Education (NAPAHE) Annual National Conference and Business Meeting can register through the ACE Annual Meeting registration page.

    If you have questions about the conference, please contact:

    Linda Ryan, NAPAHE Executive Director
    P.O. Box 41772, Des Moines, IA 50311
    (515) 490-0216 or

    What is the NADOHE Annual Conference?

    Those who are interested in participating in the National Association of Diversity Officers in Higher Education (NADOHE) should contact the NADOHE office with questions at (561) 472-8479.

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